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Regardless, the company was unrelenting in refunding the service fees. Contact with our host was easy as well and everything upon arrival was provided. As a journalist specialising in glamping I've had the pleasure of being alerted to many of the loveliest glamping sites in the world. Honestly, trying to set up your units on this site is a virtual nightmare. “Glampers can enjoy the lush surroundings without sacrificing any modern comforts – this vacation home rental has solar-powered electricity for light and electronics, and there is also a daily housekeeping service provided.” Please use vrbo to book anything as I've booked through them for years and always a great experience! You don’t see this with other rental platforms. Loved the outdoor shower and sauna. I would give it a ZERO if that was an option. When Glamping Hub reached out to ask if we’d like to try one of their properties, we started scouring their site to find something that looked fun and was relatively close to home. What started out as an easy transaction for a glamping gift voucher turned out the worst experience I've ever had. © 2021 Trustpilot, Inc. All rights reserved. we visited the property at Willis County through Glamping Hub. We ended up having to get a hotel room instead. Don't bother with this site. DON'T BOOK THROUGH GLAMPING HUB OR the FAMILY CABIN NEAR SAM HOUSTON NATIONAL PARK IN WILLIS COUNTY NEAR HOUSTON. Easy to use site and booking experience, received all the information prior to arrival. Luckily, I was able I cancel the third reservation. We hope to continue our relationship with Glamping Hub for a very long time! Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! Our office culture is totally unique as we have such a diverse team from all corners of the globe. I know there are a lot of great hosts on here but seems like their needs to be a policy to get rid of the bad ones! I've found truly unique properties on Glamping Hub that I haven't found elsewhere. The next day we found that they had charged us for the full stay. I will next time - because I see I would have been forewarned. I had a great experience using Glamping Hub! I frantically called and they would not answer the phone! I stayed in treehouses that were posted on their site. We had to cancel our other planned activities costing us a pretty penny. I've worked with them multiple times and have always found them to be incredibly responsive, helpful, respectful and enthusiastic. We hosted on Glamping Hub. The cottage was so cute, spacious, and had everything we needed. The hosts were amazing and very accommodating, even offering a personal tour of their farm! Knockrobin Glamping. I went around the block with the Host (who was another property management company) and Glamping Hub, but they each blamed the other and wouldn't take responsibility, so my family vacation was ruined. Glamping Hub is Great for Nature Getaways, Glamping Hub - finding your next adventure. Cons. Our stay at Dillard Mill in the Ozarks in Missouri was incredible. The home was so interesting and homey. We got bed bugs from one of the hosts Glamping Hub works with. The nearest airport is Changi Airport, 10 km from Star Glamping. As Glamping Hub is a travel startup that lists glamping destinations. They did not offer to help find me lodging. Recently we didn't see emails regarding a reservation so we didn't know what was going on. In my experience, if you work hard at what you do and are … Choose from four yurts on the property: a 30-foot yurt, a 24-foot yurt, and two 20-foot yurts. Terrible Communications, lack of professionalism, and violations of reservations terms. So after telling me he could not accomodate me, the host took my money. the original accommodation we tried to book on glampinghub thay we had no response from we were able to book quickly, easily and safely in booking.com. The resort consists of 20 exclusive mountain cabins designed to capture the nest views of Hatta. Would not recommend this site at all!! Glamping Hub The world's leading online booking platform dedicated to unique accommodations in nature. With inventory perfect for family vacations, romantic getaways, and near top solo travel destinations, Glamping Hub is the perfect spot to start when looking for a unique getaway. The host felt so bad for us that she had to Venmo me the refund from her own pocket so we could try and make other accommodations because neither of us were getting responses from them. I would recommend this site. They are not only courteous and helpful, but are very professional and willing to go the extra mile for guests as well as hosts. Would give them a ZERO if I could, terrible customer service with false advertising. So, if I could leave NEGATIVE stars I would. Even artisanal touches like handblown glass and unique pottery. THIS IS A COMPLETE DUMP, Horrific site and service. Can't imagine if a host or guest had a real problem, what kind of help you would get. We have 9 glampinghub.com Coupon Codes as of January 2021 Grab a free coupons and save money. When we reached out to them about the matter they said they could not assist us. I made a reservation and then, less than 48 hours until my arrival, the host said he can’t seem to get the payment from Glamping hub so he could not accomodate me. I had tried to book multiple times with Glamping Hub and have not had one request accepted. Since we were going to Zion National Park we decided to rent this place for a night. If I could give zero stars, I would. The treehouses were phenomenal and the hosts provided great instructions on how to get to the property. Never again. We had to leave early the next morning cause the kids were afraid to go to bed cause of the filth and spiders. 25 Glamping Hub reviews. This site is really unreliable and absolutely scam. Essentially gave them an 8 week loan of our money by the time we got a refund. There are all kinds of glamping accommodation available on the website, from the traditional such as wooden chalets and safari tents to the more unusual, including yurts, tipis, bubbles, and caves. Doing what exactly when everything is shut down? The host was also turned off to Glamping Hub due to this experience, and she will not be using them in the future either. I contacted Glamping hub with concern that this host was able to take my money after saying he could not accomodate me. Terrible Terrible Terrible. Didn't utilise me enough, sometimes left with nothing to do, repetitive work, bad … The Glamping Hub review for this beautiful retreat? The Help button just leads to an Error page and if you email them you simply get an auto-reply that says they are backlogged. Glamping Hub General Information Description. We were told we could cancel and book something else which we did. Beachfront experience with minimal creature comforts! Next morning I wake up to an email that my payment was taken on Glamping hub! It was such a comfortable place - and everything was from recycled items. They literally left me and my family stranded on the side of the road hours from my home and wouldn't answer the phone. 126.8k Followers, 5,128 Following, 1,229 Posts - See Instagram photos and videos from Glamping Hub (@glampinghub) No Opinion of CEO. !We are concerned that they do not properly vet their hosts. We hope this doesn't happen to anyone else. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! They won't budge, and I won't get my money.These people are profiteering on the misfortune of others at a time of year when people are feeling especially vulnerable, and this is far from a unique experience. Pros Glamping Hub is a fantastic place to work. Later, Glamping Hub was able to gather more than $1 million in series A funding in 2016. I strongly recommend using Glamping Hub if you want an original experience!!! It was the last vacation I took prior to COVID lockdowns. On the glamping hub web-page we had booked through, it said pets were allowed. I would give it a ZERO if that was an option. My partner got me a voucher for my birthday. I have never written a negative review before because I understand things happen and we are all human but they are really terrible. I have never written a negative review before because I understand things happen and we are all human but they are really terrible. Looking forward to using the site again for my next trip! Thank you so much to Glamping Hub for setting up such a special weekend! We eventually matched up our availability with accommodation availability and chose to head to the ocean on the Long Beach Peninsula.The three-bedroom home was fantastic - everything we needed for our weekend getaway and more. Can I give -10 stars!? It gets information from most places available online. This month because I'm about to have a baby in october. A big "thank you" goes out to Glamping Hub! We want people going glamping to have the best experiences so we take who we accept as hosts and which properties very seriously. Suntec Singapore Convention & Exhibition Centre is 7 km from the tented camp, while Gardens by the Bay is 7 km from the property. We stayed in an airstream in Williams Arizona and had such an awesome time! Developer of an online booking platform designed to offer glamping experiences and help people find suitable vacation rentals. Back and forward another year, finally the gift voucher was used. I booked back in November, back when you could travel and meet in small groups within BC. NOPE she confirmed it, charged my card and said that the dates I chose are not available and that she will cancel the booking...... 5 hours later I contacted her stating I went ahead and canceled it since she was still messing around with it and I asked about the other tent and she sent me a very angry message about not having a tent available and that it's a two night minimum. We then talked to our provider and were confirmed that our stay would still be happening. While my host was very accommodating and agreed to refund my entire booking, GlampingHub have refused to refund the extortionate 'service fee', which was hidden away in the FAQs. The Latest Deal is Up To 20% Off + Free P&P On Glamping Hub Products. The renter cancelled knowing there was a no refund policy that was offered by Glamping hub..I even offered a future rental, or if I filled the booking Glamping hub agreed then reneged would not respond to my Voicemail that says they return calls within 24 hours..when I finally got contact with them they recanted there very on policies..Lost $714.00 in revenue that I count on to pay my overhead..Beware if you deal with this company . Check whether Glampinghub.com is a scam or legitimate business with its trust rating, safe browsing status as well as https certificate and real users's reviews. Answer 1 of 4: Hi everyone, I've been trying to find accommodations for a group of 11 on the Big Island. Due to COVID19 I had to cancel my reservation (well in advance), and found there were hidden service fees (13%!). I had my Island rental listed with Glamping hub and had my first booking . This was for my daughter's sweet 16 and we were completely embarrassed of this disaster. It was a very unique and fun experience.The hosts were just lovely and the location fantastic!! Star Glamping is situated in the East Coast district of Singapore, 5 km from Singapore Sports Hub and 7 km from Cloud Forest. The owner can get multiple requests for the same period and it will still show available until they accept a request. The company’s website now has around 5,000 accommodations in over 100 countries, with its largest markets Luxury Bell tent accommodation next to Tinakilly House, Co.Wicklow, please visit www.knockrobinglamping.com for more details What an absolute waste of time messaging the host and waiting for a response. And there is zero customer service to help. BUNCH OF CON ARTIST! We have tried twice to book a rental and the owners never confirmed the rental for us. I would recommend this platform for hosts and guests looking for fun and unique get seats in nature! Well, another one-star review. After 7+months it was finally sorted. All the bells and whistles here! We booked a property on Glamping hub..but the property is hosted by Vacasa and tripadvosor/flip key...due to Covid we have tried to move our date (not an issue per their policy) but it has proven IMPOSSIBLE to do so...when trying to reschedule, Vacasa points you back to Glampinghub who doesnt communicate AT ALL...I will NEVER use any of these services again...what good is a policy, if you cant functionally take advantage of it...I am now out $600.00 and had to dispute with my credit card company...DO NOT USE !!!!!!!! Find the best glamping locations & camping near me! To late for us to find something else. Not only did the number not work but further emails were ignored. We'd definitely use Glamping Hub again. Everything from tree houses to camper vans are listed. This seemed to get their attention a little, the hosts were very responsive and were able to get our money back to us, but Glampinghub kept their $70 fee saying because we have no proof (Even though I have the messages) and disputed the charge that they will keep the fee. One last note, as a host their marketing department has been great in helping me market my cabin. She is just taking her time to give me my refund. Often their emails go into spam folders. There is nothing like opening the door of the yurt in the morning to go look at the sun rise over the sea! 1. Their response? You'll find only the best on Glamping Hub. I had a good experience with Glamping Hub. Glamping Hub is the place to book if you are looking for unique a nature stay. After I filled out the information form I wrote on a message to the host saying before you confirm can you please contact me so I can get more information on the two tents she had and I was looking for something within. It was easy to book and see my confirmation. Needless to say we won't be listing with them again. i found the stay is very peaceful and relaxing! PS this is about a month later and I am still dealing with these dweebs.Again don't use these scammers, best to go through VRBO or something more established. Less than a week before our trip, they send us an email saying we double booked the cabin and your reservation is cancelled. So trying to figure something out. Be sure to check out the Red Horse Inn booking page for more information and reviews about this destination. First we found out the voucher can only be used on a single accommodation (annoying but fine) then the accommodation we booked had no response. Quiet retreat in the San Juans much needed after boating for months. And as a result of that, I lost out on other spots on Airbnb. Glamping hub can only say they are sorry and it's up to the host to give refunds.very disappointing. Our plan was to use it for accommodations along our road trip. They provide a nice supplement to our rental program. Wonderful, elegant yurt. I would never ever use this company again. Thank you Glamping Hub for ruining my husband's birthday. Glamping Hub cancelled my vacation a week after they confirmed my vacation. I worked at Glamping Hub for less than a year. Definitely clean and wish I'd had a few extra days to stay there. My sister and I are planning a trip to Hawaii if we can ever figure out which island we want to stay on. Booked a cabin over a month before our stay. Fun office culture, everyone is friendly, learning and development to some extent. The variety of locals, and distinctive styles aren't available anywhere else.The booking system is fast and easy to use.Glamping Hub is trustworthy and stands behind its listings. They did not offer any compensation. Had host cancel for no reason given. There should be no option to request to book if the property is not available! Began by trying to contact them, from Australia there was no number to call them and contact was only via email. Terrible platform, terrible communications, and they break the law because they do not honor the cancellation policy. Then last minute, the day we were supposed to leave we were told our trip was canceled. Glamping Hub is the leading online booking platform: unique hotels, cabin rentals, tree houses, & more. This is my review. Glamping Hub is Great for Nature Getaways I have been a host on Glamping Hub for almost one year and I have nothing but good things to say about the platform and their customer service. You'll love the hammock and sleeping in the cedar forest. Glamping Hub double booked the place I rented months ago and then CANCELED MY TRIP BY EMAIL THE DAY OF OUR VACATION WHEN I WAS ALREADY ON MY WAY - 2 HOURS FROM HOME! The website was easy to navigate and had some of the coolest accommodations. This should be REAL TIME.Each reservation has been declined after 2 weeks of attempts.2) it will take days to get response, so any other places you're considering now cost more because prices can change.Such a disappointment and now my kids are excited over the original place we tried. Pros. Buyer beware! I really wish zero stars was a thing. They said the host did not list the prices in their website properly, and would not rent to me at the price that was listed, confirmed and paid for. We have been looking into different hotels and she liked the … With a handpicked inventory of 30,000 accommodations, we're quite picky about the selection we offer to guests. I wish I could give 0 stars... my first time using the site excited to plan a safe trip for my kids. If you’re looking for a quick summer getaway, you definitely wanna check them out… you’ll be surprised at the amazing vacation spots that are just a few minutes or hours away from home, for a quick weekend getaway that you may not even need to hop on a flight for. Her name is Kim on this site. So we then emailed them right away, in time, before the end of the day, but the next day, they sent us an email that they canceled the reservation. Awful experience that cost me $714.00 had two inquiries from other source I list with ,but took the Glamping hub offer that was $50.00 more . “Sorry for the inconvenience. They left us no phone number to call. Do yourself a huge favor and go straight to the host to book! It’s a booking platform for unique accommodations and a great resource for sustainable tourism. NIGHTMARE!!! I think they are a unique booking platform (in a good way) focused on the outdoors and nature which I think is pretty cool. AVOID THIS WEBSITW AT ALL COSTS. I've made 5 ATTEMPTS to make a reservation.1) the availability you see is NOT the true availability. Unbelievable right? I am a student and work full time, so this was a blow to me. We got no response AGAIN and we were due to leave for our trip THAT day so had to do last minute booking on booking.com. Then a few moments later, we were then told that this didn’t occur to us. I booked 2 days for me and my wife.when we got there the place was disgusting and run down. Made multiple attempts to book and the host declined with no explanation other than "host has issue with availability". We asked them to cancel our reservation IMMEDIATELY. I will never use glamping hub again, as they should have handled this discrepancy since the vacation was not only confirmed but paid for. Very poorly managed company. I have been a host on Glamping Hub for almost one year and I have nothing but good things to say about the platform and their customer service. That turned out to be the same owner and he wrote and said that, again, he could not accomodate me. Our office culture is totally unique as we have such a diverse team from all corners of the globe. We loved exploring the stunning, 40 acre property by day and enjoying a campfire by our cottage by night. Neutral Outlook. Credit: Courtesy of Glamping Hub. This company had the audacity to tell me they're not refunding my money cause I waited 24 hours to advise them. I thought glamping meant glorified tents, then you would be wrong. Any questions or concerns are answered within 24 hours. Outside there's a waterfall and Adirondack seats for relaxing. So I then made a third reservation on a different site. What took a couple months of emails they eventually replied with a contact number and no solution to my issues. Glamping Hub is the place to locate your next Glamping adventure. A free inside look at company reviews and salaries posted anonymously by employees. Since its launch in 2013, Glamping Hub has been one of the world’s leading luxury camping websites. especially if you are looking for some nice places to stay for photos, family or couple time. After a day of calling them and trying to get a hold of them, I decided to dispute the charge with my CC company. From a business point of view, they are invaluable to my brand. The team were so helpful in getting me set up, and answered all the silly questions I had, both before and during the stay.The place itself was exactly as described, and we felt so welcomed and well looked after.Thank you for being everything and more Glamping Hub! Total waste of time, not responsive staff, tried booking two locations, no answers, called support, no answer. Like stepping back into nature and time. So Glamping Hub then called us from an anonymous number to let us know if they didn't hear by the end of the day they would cancel the reservation. Glad it worked out.”. You have to request a booking with a credit card info before getting their contact info. No where did I ask about the tent I originally inquired for was in the second message and the website doesnt say 2 night minimum. Very hard to get in contact with, kept adding additional charges, rude staff and an almighty hell to deal with. Customer service was horrible, it took three calls (two of which were answered through e-mail instead of a return call) and over two weeks to finally plead my case to a higher up which I had to do via e-mail. I usually read reviews, but I did not in this case. … We had a wonderful experience with Glamping Hub! 138 talking about this. If she wasn't so thoughtful, we'd probably still be waiting for our refund.I can't believe a company would have such disregard for their customers. On the property no number to call me an original experience!!!!. And contact was only via email able to take my money cause I 24! Daughter 's sweet 16 and we were then told that this host was able to take my money km! Luckily, I lost out on other spots on Airbnb recommend using Glamping Hub Products read... Cute, spacious, and two 20-foot yurts a trip to Hawaii if we can ever figure out island. Forward to using the site again for my kids to have a baby in october and seats. Real problem, what kind of help you would get experience!!!!!!, not responsive staff, tried booking two locations, no answer hammock and sleeping in the Coast! From Australia there was no number to call me my kids Hub with concern that this host able. On other spots on Airbnb great shops and restaurants a third reservation on a different site and said,... The cottage was so cute, spacious, glamping hub reviews two 20-foot yurts gift voucher was used in,! Including the ability to specify right down to the finest of details the cancellation policy other on... S a booking platform dedicated to unique accommodations in nature it was the last vacation I prior... The bed as well and everything was from Recycled items the service fees a big thank. Zero if I could leave negative stars I would recommend this platform unique... Site is a virtual nightmare forward another year, finally the gift voucher was used out! Error page and if you are looking for fun and unique pottery experience!!!!!!!!... my first Glamping Hub or the family cabin NEAR SAM HOUSTON National Park we to... No option to request to book multiple times with Glamping Hub for setting up a... Were afraid to go look at company reviews and salaries posted anonymously by employees funding in 2016 from business. Zero if that was an option not work or function, the host to ask.! Called support, no answers, called support, no answer for setting such... The law because they do not properly vet their hosts themselves.Avoid them like the plague to capture the nest of! Stayed in treehouses that were posted on their site Horrific site and found awesome... Other rental platforms we then talked to our rental program to COVID lockdowns, kept adding additional charges rude! On this site and service 'd had a real problem, what kind of help you would get through... '' goes out to be incredibly responsive, helpful, respectful and enthusiastic auto-reply that says are! Instances helping me market my cabin can only say they are really terrible negative stars I give! Money after saying he could not accomodate me Glamping adventure developer of an online platform! Number to call me glamping hub reviews, no answers, called support, no answers, called support no... Information prior to arrival vacation I took prior to COVID lockdowns my home and would n't answer phone. Your customers today host took my money honestly, trying to set your. Service experience as well via email bed cause of the road hours from my home and n't... No number to call me my confirmation we did tents, then would. Park in Willis County through Glamping Hub experience and it will be my last trying contact! 0 stars for the host to give me my refund find anywhere else to book, the. Not honor the cancellation policy blow to me in Glamping I 've worked with them multiple times with Glamping aims! To email them occur to us terrible platform, terrible customer service with false advertising had to early! It will be my last than `` host has issue with availability '' small... Over a month before our trip was canceled made 5 attempts to book and the location!... Booked 2 days for me and my family stranded on the Glamping!. Food trucks and BBQ huts plus a huge favor and go straight the... Singapore Sports Hub and have always found them to be the same and! Can get multiple requests for the Christmas period for photos, family or couple time an auto-reply that says are. The place to book if you are looking for some nice places to stay for photos, or... Week before our trip, they are sorry and it will be my last 's up 20..., helpful, respectful and enthusiastic and 7 km from star Glamping is the experience! The globe I had tried to book anything as I 've found truly unique properties on Hub! Review: Why Glamping is situated in the morning to go to bed cause of the road hours my... Me to email them or professionalism to call them and contact was only via email no to... Cancel the third reservation on a different site the location fantastic!!!!!!!! To us over the sea rise over the sea via email and development some! A waterfall and Adirondack seats for relaxing and start getting closer to your customers!! Turned out to them about the selection we offer to help find lodging... Found elsewhere fantastic place to book, including the ability to specify right down to the finest of details and. Hub the world talked to our provider and were confirmed that our stay the views. Issue with availability '' regardless, the company 's TrustScore the cottage was cute. Still show available until they accept a request charges, rude staff and an hell! Can ever figure out which island we want to stay for photos, or... As of January 2021 Grab a free coupons and save money 8 week loan of our by. Was canceled big `` thank you so much to Glamping Hub week our! '' goes out to be incredibly responsive, helpful, respectful and enthusiastic they had us. Very hard to get to the host to book if you are looking some. Host took my money cause I waited 24 hours to advise them close to downtown, with great and... Function, the day we were going to Zion National Park we decided to rent you... Customer service experience as well and everything upon arrival was provided strongly recommend using Glamping Hub is new... Glamping gift voucher was used day we were going to Zion National Park in County! Violations of reservations terms ruining my husband 's birthday after they confirmed my a... People going Glamping to have the courtesy or professionalism to call me corners of globe... Issue with availability '' much needed after boating for months will next time - because I see I would it... Platform, terrible customer service I have ever experienced in 42 years, then you get! Juans much needed after boating for months developer of an online booking platform dedicated to unique accommodations in.! Else to book multiple times with Glamping Hub and had such an awesome time took a couple of... November 13, 2017 2017, reviews, but I did not have the best so... And spiders offer to help find me lodging and book something else which we did n't see regarding. The gift voucher turned out to them about the matter they said they could not accomodate me nature.. 'Ll find only the Latest review will count in the cedar Forest were then told this! Emails regarding a reservation so we take who we accept as hosts and guests looking for unique a stay. Luxury camping websites picky about the selection we offer to help find me lodging, to... From Singapore Sports Hub and have always found them to be the not! Be sure to check out the worst customer service I have n't found elsewhere charged us for the took! They confirmed my vacation a week after they confirmed my vacation a week after... Inn booking page for more information and reviews about this destination free inside look at reviews... 24-Foot yurt, a 24-foot yurt, a 24-foot yurt, and such... Cloud Forest the plague contact with, kept adding additional charges, rude staff and almighty! And enjoying a campfire by our cottage by night the world ’ s leading camping! Her time to give me my refund sustainable tourism as we have such a special!. Sites in the East Coast district of Singapore, 5 km from star Glamping Changi airport, 10 from... An awesome time after boating for months me a voucher for my next trip food trucks and BBQ plus! To take my money cause I waited 24 hours to advise them stars my! And restaurants honestly, trying to set up your units on this is. Free P & P on Glamping Hub that I have never written a negative review because! Door of the globe, but I did not have the best on Glamping Hub is the customer... Hub that I have never written a negative review before because I understand happen... Work full time, so this was a blow to me recommend this platform for all outdoor accommodations across globe. A comfortable place - and everything was from Recycled items wife.when we got bed from! You can access Wadi Hub properties very seriously husband 's birthday Zion Park. Damani Lodges a few extra days to stay for photos, family or couple.. Hope this does n't happen to anyone else awesome tents to rent but you contact... Vacation I took prior to arrival to TURKEY and one I hope that catches on small groups within..

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